![]() We monitor and benchmark improvement in our average inbound communication response time (“wait time”) and other important KPI’s on a yearly volume of over 320,000 inbound communications. ![]() RailTerm does not own an operating railway and every single RailTerm customer is our number one priority. Reliable and efficient railroad dispatch services Our services are focused on maintaining safe operations, traffic priorities and on-time performance. RailTerm provides third-party rail traffic control services for more than 60 clients in the United States and Canada including freight, intercity, commuter and transit operators.
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